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The death of the deadline

by Matthew Hart It’s official – online news and social media has killed the traditional deadline. Left in its wake is the ever-demanding “rolling deadline” – a deadline that blurs all time-zones and borders, pressuring news outlets to provide a constant stream of information to satisfy need-it-now audiences. The exponential growth of online news and social media has signified a fundamental shift…

The current state of community engagement

by Gerard Reilly More than 30 community engagement professionals joined the BBS Communications Group team last night for the unveiling of the 2012 BBS Community Engagement Survey results. This year’s research focused on gathering insights from some of the country’s leading community engagement practitioners about their experiences in gaining internal support and the impacts of differing levels of commitment and resources on…

The danger of deleting

by Amanda Robson As more and more organisations step into social media, they are learning first-hand that they can’t control what is being said about them online and in such a public arena. Sure their customers, partners, associates and clients may give high praise, but others might dish out harsh criticism. However, it is how an organisation deals with this feedback –…