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Customers have a stake in your change process too

Customers have a stake in your change process too

Change happens. And this year the pace of change hit warp speed. If anything, change has been our one constant. Sooner or later most businesses identify a need for change which can come in many forms – mergers, rebrands, new (or discontinued) products or services, technology, or changes to leadership. Businesses often make the mistake of being inwardly focused when it comes…