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Sustained momentum: Stakeholder engagement when you’re out of the woods

Most people associate stakeholder engagement with the management of something significant –events, change, crisis, or disruption. It is most commonly associated with the idea that you want someone to do, feel, or approve something related to a specific project.

These projects can be enormous undertakings for an organisation, draining resources both financially and culturally. However, it’s often the case that, regardless of the outcome, the engagement ceases once a special project has come to an end. The crisis is over, let’s move on.

So what should your stakeholder engagement plan look like when you revert back to business as usual? Read More

Taking the fear out of asking – Find out what your stakeholders really think

While it’s popular for businesses to pay lip service to ‘stakeholder engagement’, reaching out to employees, to clients and to business partners can be a confronting task. However, carefully structured engagement can produce useful insights that can lead to positive change. Engaging in a formal process to draw insights from your stakeholders can be a great step in connecting with, engaging, and learning from the people and organisations who have a stake in your business.

So how can you turn your organisation into a ‘good listener’? Read More

The challenge of addressing community outrage

With the board approval of Indian mining giant Adani’s Carmichael coal mine in Queensland’s Galilee Basin, the issue of community outrage, and the challenges it can present to a project, has come to the fore.

The mine has faced persistent community opposition from a range of stakeholder groups – green groups, farmers, nationalists and the Australian community more broadly, who have concerns about the effect of a large new coal mine on global carbon emissions.

While not all undertakings galvanise public opinion in the way the Adani mine has, there are lessons for all businesses from Adani’s experience. Because whether it’s a small residential development or a huge infrastructure project, too much pollution or too many cars parked on the street, communities often respond to anything which encroaches on their amenity or values with outrage. Read More

The challenge of communicating change

Whether it’s mergers, restructures, acquisitions or redundancies, communication is critical for businesses during times of change. While change can create new opportunities, it can be met with criticism or resistance from staff, customers, shareholders and other stakeholders. With everything moving so quickly, it can be challenging to effectively communicate with different audiences and maintain confidence in the organisation. A good communication strategy can make all the difference in successfully implementing large-scale organisational change.

Here are our top tips for communicating change. Read More

What can the UK police teach us about crisis communication?

One thing that the tragedies in Manchester and London Bridge can teach us is the primary importance of providing information in the midst of a public safety crisis.

In the Manchester incident, the Greater Manchester Police twitter feed updated every 15-30 minutes as events unfolded, warning people to stay away, and offering help to those affected by the incident.

In London, the police have been hailed for their ‘run, hide, tell’ strategy which has been credited with saving many lives during the incident. Read More