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The value of engagement: why more heads are better than one

The term “community engagement” is frequently thrown around when it comes to communication activities in the property, infrastructure, service delivery and policy sectors. But what is it really? Is there a “right way” and “wrong way”? And why bother if you’re just going to build it anyway? According to the International Association of Public Participation (IAP2), “engagement is a planned process with…

The death of the Town Hall free-for-all

by Dan Pollard “Let’s hold a meeting!” There was once a time when that was the automatic response to a community issue. The government – or whoever had upset everyone – would hire out the biggest hall they could find. Chairs would be set up and a large – usually unruly – crowd would file in and fill them. One unfortunate individual…

From crisis to outrage: changing communication strategies

by Matthew Hart It seems almost regardless of the disaster, be it flood, fire or earthquake, high levels of emotion and outrage can linger long after the immediate crisis has passed. Recently, I delivered IAP2’s Emotion, Outrage and Public Participation course in Christchurch, New Zealand, to a team involved in rebuilding the city following the 2010 earthquake.

The current state of community engagement

by Gerard Reilly More than 30 community engagement professionals joined the BBS Communications Group team last night for the unveiling of the 2012 BBS Community Engagement Survey results. This year’s research focused on gathering insights from some of the country’s leading community engagement practitioners about their experiences in gaining internal support and the impacts of differing levels of commitment and resources on…