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Crisis Communication 101 Digital Workshop

Strategies, Practices and Core Behaviours for Identifying and Managing Reputational Risk

This 2.5-hour masterclass will equip participants with an understanding of risk management, crisis identification and crisis management techniques, including strategies for internal communications and media relations.

The session will cover:

  • What is a Crisis? Who does it ‘belong’ to?
  • Identifying a Crisis – Are you dealing with an Issue, a Crisis or a Catastrophe?
  • Assessing and Improving Your Crisis Capability
  • Taking Control – Critical Crisis Communication Techniques
  • Handling Media in a Crisis
  • The impact of digital media in a crisis environment
  • The Golden Hour – launching your emergency communication response

“My goal during these sessions is to try and give the tools and strategies to make sure leaders are in the best possible position to be able to manage their organisations’ reputation in a crisis, and even come out the other side in a stronger position. It is definitely possible for organisations to enhance their reputation with stakeholders in a crisis environment.” Lisa Nixon, Managing Director, BBS Communications Group

“It was a great event! Content hit the mark, internal comms was seamless, timing was spot on and the engagement was certainly maintained for the entire session with all but one attendee leaving due to an emergent interstate teleconference. Hopefully not a crisis!” Jade Hauser, Food Leaders Australia Industry Engagement Manager and recent Crisis Communication 1010 Digital Workshop attendee

About the Presenter:

Lisa Nixon is Managing Director of BBS Communications Group, one of Australia’s longest standing independent communication agencies. Lisa is a former journalist but for the last 26+ years she has coached and advised executives in brand and reputation management, issues and crisis communication, media engagement (amongst other things). Lisa’s crisis communication experience is extensive and covers risk identification and assessment, crisis communication planning, crisis training and testing, live crisis handling. Her background includes:

  • Global interest in the aluminium composite panel/fire issue for Australian-based property clients
  • Supreme court matters for clients facing trial, sentencing and conviction in both criminal and commercial matters
  • Royal commissions of inquiry including the Aged Care Royal Commission and the Banking Royal Commission
  • Food tampering, poisoning, product quality consumer communication
  • Commercial partnership controversy involving media scrutiny
  • Government advocacy on substantial issues including retail trading hours, taxation, pharmaceutical benefits scheme, licensing and regulation and more.

Should you have any enquiries or wish to register please email info@bbscommunications.com.au or download, complete and return the registration form.